FAQ's
This Is Where You'll Find All The Stuff They Say You Need To Know...
INSURANCE AND STATE INSPECTIONS - The state of Texas requires both annually. You can check a company to see if they comply with these state laws at the Texas Department of Insurance. Feel safe in knowing we support our industry and the law for your safety. Inspection tags and insurance forms available upon request.
CONTRACT - Our contract must be signed before we will deliver. NO delivery will be made without a signed contract.
SET-UP AND DISMANTLE - The renter, and or property owner is responsible for marking all unseen water, power, sewer, or any other unseen obstructions. Mr. P's Party Rentals is not responsible for repairs, replacement, or injury to property or persons.
PAYMENT METHODS ACCEPTED - We accept cash, debit or credit cards only. Unfortunately, we no longer take personal checks, but do take school, church and business checks. Payments via credit or debit card must be made in advance of delivery. School, church and business checks should be paid at delivery unless previously agreed upon terms.
DELIVERY FEES & MINIMUM ORDER AMOUNTS - Delivery locations outside our "free" delivery will be charged a delivery fee pending the distance of travel. All delivery location has a minimum order amount that must be met before we will deliver. Our booking system will automatically apply this fee (surcharge) if not met.
DEPOSITS - We require a $50 credit card deposit. Deposits are non-refundable. If for some reason a cancelation is needed the deposit will be kept as a raincheck for one year from cancelation date. In the event the booking was paid in full the $50 deposit will be retained on raincheck and the balance submitted to our merchant processor for refund within three business days. You may also choose to hold the entire amount on raincheck, please just let us know when you call. If for some reason it was agreed in writing to refund the full amount, and if paid by credit/debit card the processing fee originally charged will be deducted from the refund.
TAXES - In accordance with local and state laws, we charge sales tax on all rentals where applicable. If your organization is recognized as tax-exempt in the State of Texas a copy of the tax exemption certificate is required at least three days prior to your event or taxes will be collected as stated by law. Not for Profit are not automatically exempt.
WIND - We’ve all seen those news stories of “flying bounce houses”. Even though we secure our units properly, we will not be able to set up in winds 20 mph or more for the safety of you and your guests. In the event of increased wind during your rental; have the jumpers to exit the unit and deflate it until the wind dissipates before inflating and re-entering. Foam parties with wind up to 15mph will be cancelled.
RAIN AND TEMPERATURE - Rain: Sorry but no rental will be allowed with a 40% chance of rain in the forecast. In the event of rain, we will cancel your outside set up and apply any deposit to another open date within one year of cancelation. If a decision is agreed to deliver with a chance of rain, full rental fees apply, even if not raining but does during or after set up. Temperature: Deliveries will be canceled when temperatures are expected to be 40 degrees and lower. A refund will be made or applied to another date pending availability if canceled.
GROUND - All inflatables must be secured on level ground: grass, asphalt, concrete, or indoors. Customer will ensure the set-up location is free of all sticks, rocks, animal waste, or any other objects that could damage the attraction. We do not setup on gravel, rocks or sand. It is the customers’ responsibility to mark any and all in-ground water, telephone or power lines.
POWER SUPPLY - A dedicated 110v plug, per unit, must be within 75’ of set up location for each blower. All rentals are accompanied by a company 50’ 12/3-gauge electrical cord. We cannot run power over 100' to keep from damaging the blower and ensure the appropriate airflow. Note some attractions require more than one blower. If you have power concerns, then contact us at 817-304-5867 or 817-219-3371.
WATER SUPPLY - If your rental is a wet unit, we must be within 75’ of a water source. Multiple wet units set up in a single location will require sources to each unit. Please make our team aware of any concerns or questions.
RENTAL DIMENSIONS - Inflatables should be set up in an open, level area. Attractions can range from 6’-25’ in height and 6' to 55’ in length. If your set up area is a concern inquire at the time of order placement. Dimensions can also be found on the attraction pages.
DELIVERY & PICK-UP TIMES - Most of our units are for eight (8) hour rentals unless specifically stated. Delivery times are generally between 10am - 2pm hitting your start time as closely as we can. At times we may deliver earlier to manage all the deliveries for that day, but it does not count against your rental time. Due to the many deliveries that can take place along with the wide range of locations pick-ups may run as much as three (3) hours after your designated contract time. If there is conflict with late pick-ups, please contact us to arrange something at
817.304.5867 or 817-219-3371.
- Events at public or non-residential locations will require delivery when someone can be met for set-up and dismantled as soon as the event is over. Call us to work out the collection details to best meet your time frame.
- Some of our key delivery areas include Fort Worth, Weatherford, Midlothian and Arlington. If you are unsure whether or not we deliver to you, please speak with us.
CUSTOMER PICK-UPS - Inflatables: Sorry, but it is our dedication to the safety of you and your guests that we do not allow pick-ups. Rest in knowing your rental is securely set up so you can truly enjoy the event. Tables, Chairs and Fun Food Machines: Yes, pick-ups are available by appointment only. All machine and tables and chairs must meet a $100 minimum for delivery. Call for more details.
EVENT CHANGES - Changes to events can be made at no charge as long as there is availability. We are a family too and understand those unexpected changes. Give us a call at 817-304-5867 or 817-219-3371 for more help.
OVERNIGHT OR MULTI-DAY RENTALS - Overnight rental is available and the fee pending the item. Overnight is considered anything past our latest pick-up time and will be picked up after 7:00 am and before 3:00 pm. Set location must be in a secure area and customer will assume full responsibility for damages or theft. Mr. P's Party Rentals reserves the right to cancel an overnight or multi-day rental based on, location, harsh weather conditions or emergencies.
GENERAL MISUSE OF RENTAL ATTRACTION, GAME, FUN FOOD MACHINE OR ADD-ON
Inflatables: Follow all guidelines stated in the contract and on the attraction. The following fees may be assessed for negligence or abuse:
- Food, drinks, candy, face paint, silly string, glitter, or confetti could be assessed a fee of $100 or half the cost of repair.
- The use of water on dry attractions will be assessed a fee of $75.
- Using bubbles, soap of any kind, oil of any kind or baby powder will be assessed a fee of $150. While some people believe these enhance an experience, they can be dangerous to riders and the attraction. Such additives require additional labor to clean.
- Moving an attraction after final set-up will be assessed an additional $50 and customer will be added to a "do not rent list". Inflatables should never be moved once our team departs. Please make sure our team understands any concerns you may have with the positioning of the attraction before they get started. Following our lead on placement will be in the best interest of you and your guests.
GAMES, FUN FOOD MACHINES OR ADD-ONS
- Loss or damage to games and game pieces will result in replacement or charges to fix damages.
- All fun food machines, generators, heaters and speakers must not be moved once positioned by our team.
- Do not clean fun food machines, our team will handle that - you go have fun!
- All tables and chairs set-up and take down is the responsibility of the renting customer.
DONATIONS - Sorry, but due to the number of requests we get we have had to stop allowing donations to keep it fair for everyone. While we would love to support your need it's hard to do them all, or just a select few. If you are a 501(C)3 we will happily provide a discount for the item(s) you would like to order. A copy of your 501(C)3 form will be required. Please send it to: info@mrpspartyrentals.com along with the event details, contact information and the unit(s) desired. We hope you understand.